Data-Driven Journey Optimization: Using Deep Learning to Design Customer Journeys
Can ML models learn to construct optimal customer journeys? Laurin Brechter · Follow Published in Towards Data Science · 8 min read · 8 hours ago — Optimizing Customer Journeys with Beam Search Marketing attribution has traditionally been backward-looking: analyzing past customer journeys to understand which touchpoints contributed to conversion. But what if we could use this historical data to design optimal future journeys? In this post, I’ll show how we can combine deep learning