
AI poised to usher in new level of concierge services to the public
Concierge services built on artificial intelligence have the potential to improve how hotels and other service businesses interact with customers, a new paper suggests. In the first work to introduce the concept, researchers have outlined the role an AI concierge, a technologically advanced assistant, may play in various areas of the service sector as well as the different forms such a helper might embody. Their paper envisions a virtual caretaker that, by combining natural language